Shipping & Delivery
How much does delivery cost?
At Edloe Finch, style and comfort come with free shipping! All our products are delivered for FREE to the front door of your house or the ground floor of your apartment/office building, no matter your order's size or value. You also have the option to choose Upgraded Delivery for $199. This service provides room of choice delivery and full assembly of your new furniture.
Certain delivery addresses may be excluded. Our Customer Support team will reach out to you before shipping to discuss your options.
How long does it take to ship my order?
Product pages provide our best estimates for shipping and delivery windows. Once your order has been shipped, a tracking number will also be provided for a more accurate estimate with respect to transit time. Please feel free to contact us if you have any questions about a product’s availability before placing your order.
How will my order ship?
We ship your items for free to the front door of your house or ground floor of your apartment/office building. Your shipping confirmation will provide details for your specific carrier. Please note: special requests beyond ground delivery may incur a fee, such as ferry transportation fees.
Our upgraded delivery service ($199 at checkout) will deliver your items to your room of choice and fully assemble your items. This is a great option if you live in an apartment or just need some help moving your order inside your home. Upgraded delivery is not available for items that ship UPS Ground and may have longer transit times due to it being a specialty service. Please note our delivery teams do not remove boxes/packaging.
How long does delivery take?
Once your order ships, we will provide a shipping confirmation email with a link to track your order and details for the specific carrier. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change. If your shipment experiences any delays, please feel free to contact us and we’ll be happy to assist further.
Can I schedule the delivery?
You may have the option to schedule delivery depending on the shipping method for your order. For UPS Ground shipments, the tracking link will provide an estimated delivery date; you can also opt to receive shipment notifications from the UPS website. For larger LTL shipments (Front Door of Building and Upgraded Delivery) and upgraded delivery, the carrier will call you to schedule a delivery appointment.
What happens if I miss my delivery appointment?
UPS will make up to three attempts to deliver your shipment. For LTL shipments (Front Door of Building and Upgraded Delivery), delivery can be rescheduled; however, a $100 rescheduling fee is required by the carrier.
Can I place my order on hold to be delivered after a certain date?
As long as your order hasn’t shipped, we’re happy to hold it until the timing is convenient for you. Please contact us at firstname.lastname@example.org as soon as you place your order to ensure we put a hold on your shipment. If your order has shipped, we may be able to request a hold with the carrier; however, storage fees may apply.
Can I change my shipping address after I place the order?
Please contact us as soon as possible if you need to make any changes to your shipping address. Shipping fees may apply for address changes made after an order is already in transit.
How can I change / edit my order?
Please send an email to email@example.com to make changes to your order. But please be sure to request changes quickly since we typically process in-stock orders the next day. Please note that if your order has already shipped, some fees may apply and it may change the estimated arrival date.
Can I cancel my order?
Contact us immediately to cancel your order. If your order has not yet left our warehouse, we will cancel your order and issue you a full refund, minus a $50 restocking fee. If your order has already been dispatched from our warehouse, unfortunately we can not cancel your order and you will have to return the product in accordance with our return policy.
If for any reason you don’t love your new furniture, you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging, we will refund your purchase, less the cost of return shipping.
If I order multiple items, will they all arrive together?
During checkout, you can choose to have all items in your order shipped together or to ship as each item becomes available. If you’ve added Upgraded Delivery to your order, we will automatically ship all items together so that you can take advantage of white glove service for your entire order.
Sometimes packages can get split up between different delivery trucks/routes, specifically for UPS Ground. Tracking numbers are the best way to get delivery updates for each box shipped, but feel free to reach out to us if you have any questions.
What if something is missing from my order?
Please contact our team right away at firstname.lastname@example.org
What if my furniture is damaged during shipping?
No need to stress - we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please either 1) note the damage on the delivery receipt or 2) refuse the damaged item from the delivery team and contact us.
If you notice the damage after delivery, please take a few photos and send them to email@example.com within 24 hours of delivery. Our team will assess the damage and fix the issue.
Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).
Can I return an item if I'm dissatisfied?
If for any reason you don’t love your new furniture, you can return it within the first 30-days. Provided you return the furniture in as-new condition and in the original packaging, we will refund your purchase, less the cost of return shipping.
For further assistance please send an email to firstname.lastname@example.org or call our customer service department at 1.800.681.5831
I’m having a hard time contacting the carrier to schedule delivery. What should I do?
Please contact us and we’ll be happy to reach out to our freight partner to request an update and get your shipment back on track.
What if my order shipped earlier than expected?
We provide estimated ship dates for each product, but there is a possibility that certain items will become available to ship sooner than expected. So if you are unable to accept a delivery at any point after placing your order, please let us know and we’ll be sure to hold your order until you’re ready to receive it.